Important information for consumers
There follows a list of the main information for consumers about which we are legally required to notify you.
1. Identity and address of the provider/entrepreneur:
KLOTZ AIS GmbH
85591 Vaterstetten / Munich, Germany
Tel: +49 (0)8106.308.0
Fax: +49 (0)8106.308.101
Please note that in the case of defective merchandise you have statutory rights of recourse against us.
3. Right of withdrawal:
If you have the status of a consumer, you have the right of withdrawal. For information on your right of withdrawal, provisions governing your right of withdrawal and a withdrawal form, click here.
4. Recognition and correction of incorrect entries
Before you send in your order, you have the chance to review all the details of your order, including the type and quantity of the merchandise, the shipping costs, your address details and other information that is essential to your order. If any details are incorrect, you can change them before you send off your order by correcting the details, deleting individual items from your order cart or changing the quantities ordered. You can also cancel the order process altogether. Once you have sent in your order, errors can only be corrected by email or telephone.
5. Technical steps leading to the conclusion of a contract
At the end of the order process, an order overview is displayed containing all the main information about your order. This order only constitutes a binding contractual declaration if you click the “submit binding order” button. We can then accept your contractual declaration in accordance with our General Terms & Conditions of Business.
6. Storage and accessibility of the contract text
The contract text (our T&Cs and the details of your order) are saved by us and sent to you by email after your order submission. You have no access to this text at a later stage. However, you can print out and save your order confirmation before submitting your contractual declaration. Our General Terms & Conditions of Business can be accessed, saved and printed out from klotz-ais.com at any time.
7. Languages of the Contract
The languages of the contract are German and English.
8. Delivery restrictions
We currently only deliver to consumers in Germany.
9. Methods of payment:
We accept the following methods of payment for consumers:
- Paypal (credit cards)
- SOFORT Überweisung